Difficult
Conversations: How to Discuss What Matters Most
by
Douglas Stone, Bruce Patton, and Sheila Heen
Vocabulary:
| from the inside | opportunity |
football |
| essential | to proceed through life | cheerleader |
| first step | overwhelming | school band |
| to move away | facts | to roll by |
| arguing | involved in | lavish |
| towards | even | floats |
| in the first place | single | to exclaim |
| nowhere | encounter | truck |
| often | inevitably | obsessed |
| unconscious | to ignore | indifferent |
| systematic | access | in a sense |
| to take in | Doug | to walk away from s.t. with |
| information | nephew | particular |
| experience | Andrew | perspective |
| world | homecoming parade | based on |
| sights | uncle | to pay attention to |
| to interpret | shoulders | to assume |
| to give it all meaning | to shout | significant |
| to draw conclusions | with delight |
Listening
Comprehension Questions:
1. What is an essential
first step when dealing with a difficult problem?
2. What do we need
to 'move away from' when dealing with problems?
3. What are the three
ways we build our personal 'stories'?
4. What is there
opportunity for at each of the above steps?
5. What is a consequence
of our not being able to take in all of the overwhelming information that is
available to us?
6. How could it be
said that Andrew and his uncle 'saw very different parades'?
7. What do we assume
we have after experiencing something?
8. What do we often
forget when telling our 'stories'?
9. Give an example
of an experience you have had that somebody else viewed or interpreted very
differently from you.