Difficult Conversations: How to Discuss What Matters Most
by Douglas Stone, Bruce Patton, and Sheila Heen

Vocabulary:

from the inside opportunity
football
essential to proceed through life cheerleader
first step overwhelming school band
to move away facts to roll by
arguing involved in lavish
towards even floats
in the first place single to exclaim
nowhere encounter truck
often inevitably obsessed
unconscious to ignore indifferent
systematic access in a sense
to take in Doug to walk away from s.t. with
information nephew particular
experience Andrew perspective
world homecoming parade based on
sights uncle to pay attention to
to interpret shoulders to assume
to give it all meaning to shout significant
to draw conclusions with delight  


Listening Comprehension Questions:

1. What is an essential first step when dealing with a difficult problem?
2. What do we need to 'move away from' when dealing with problems?
3. What are the three ways we build our personal 'stories'?
4. What is there opportunity for at each of the above steps?
5. What is a consequence of our not being able to take in all of the overwhelming information that is available to us?
6. How could it be said that Andrew and his uncle 'saw very different parades'?
7. What do we assume we have after experiencing something?
8. What do we often forget when telling our 'stories'?
9. Give an example of an experience you have had that somebody else viewed or interpreted very differently from you.

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