ABC News Good Morning America podcast
Maligned customers suing Walgreens
ABC News source page: http://abcnews.go.com/Technology/Podcasting/
Local audio file: http://ceiba.ntu.edu.tw/course/ee8e58/audio2/060324drugs_gma.mp3
(You may need to log in to the Ceiba system at: http://ceiba.ntu.edu.tw/)

Vocabulary:
following
to be brought to you by ( = to be sponsored by)
well-known
national
pharmacy chain
to be sued
to dispense
insult
prescription
store employees
disparaging
comments
computer database
to staple s.t. to s.t.
consumer correspondent
Elizabeth Lemy
Elizabeth Noah
anti-anxiety
Palm Beach Gardens
Florida
internal
notes
shady
attorney
Kathy Lively
on behalf of
attached to
nasty
internal
to be shared by		 nationwide
to be involved
to be treated for
mental health issues
to be embarrassed
to show one's face
crazy
psycho
to burst out in
hysterical crying
to be hurt
devastated
client
to refer to
derogatory
specific
damages
eventually
to suffer humiliation
betrayal of trust
to be labeled as
statement
personal
uncomplimentary
totally
inappropriate
to take s.t. seriously
quote
to launch an investigation
egregious act

Listening comprehension questions:
1. How did the customers find out the unkind comments that Walgreens pharmacy employees had made about them?
2. What kind of conditions were the medicines meant to treat in the cases of these three customers?
3. What were the customers' reactions when they read the notes?
4. What kind of redress are they seeking or planning to seek?
5. Why do you think the employees made these notes on customers, and where did Walgreens employees slip up regarding this information?
6. What, according to the report, was Walgreens' response to this situation?
7. Do you think the response of Walgreens' management to these incidents was appropriate and adequate? If not, what should have been done differently?
8. Imagine now that you are a responsible person in Walgreens' management. How would you react and respond to this situation a. privately; b. within the company; c. to the injured parties; and d. publicly, to the media? Would you at any point try to explain or defend the employees/behavior?

 

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