研討日期

2016227日上午10:20 ~ 13:10

研討地點

台大社會科學院710討論室

主講題目

How Can Supervisors Improve Employees' Intention to Help Colleagues? Perspectives From Social Exchange and Appraisal-Coping Theories

作者

Ching-I Teng, I-Chen Lee, Tsung-Lan Chu, Hsin-Ting Chang,

and Tzu-Wei Liu

文獻出處

Journal of Service Research

主講人

鄧景宜

參加人員

鄧景宜、曹古駒、林燕淑、呂得成、王光正、黃鴻、梁文榮、暳陵、周冰瑤、丁虹仁

摘要

Previous studies have not sufficiently investigated how supervisors can improve employees’ intention to help their colleagues. Therefore, research regarding this issue is required. Social exchange theory and the appraisal-coping model were adopted herein to hypothesize that supervisor-employee guanxi—informal interpersonal connections that involve the exchange of favors—and a supervisor’s negative mood are associated with employees’ intention to help their colleagues. The findings indicate that employees’ intention to help their colleagues is negatively related to their supervisor’s negative mood but positively related to employee agreeableness. Furthermore, for employees who have weak guanxi with their supervisors, the negative mood of the supervisors is negatively related to the employees’ intention to help colleagues, but this relationship does not apply to employees who have strong guanxi with their supervisors. The findings suggest that supervisors should manage their negative moods and strengthen their guanxi with employees to improve their employees’ intention to help colleagues.